Student Accounts Specialist
Job Details:
Job Title: Student Accounts Specialist
Organization/School: Thaddeus Stevens College
Job Type: Full-Time
Job Description: Description
This position utilizes a complex automated system to process receipts of both student account and non-student account payments including but not limited for tuition and fees, prepares receipts, maintains records, and prepares bank deposits. In addition, this position generates non-student AR invoices. The successful candidate will demonstrate efficiency, timeliness and accuracy.
Examples of Duties
Essential Duties and Responsibilities:
Student Account Management:
Oversee student billing processes, including tuition, fees, and other charges, using Ellucian Colleague
Ensure accurate and timely posting of financial transactions to student accounts
Monitor payment plans and follow up on outstanding balances to ensure compliance with payment deadlines.
Process refunds, adjustments, and account reconciliations as required.
Financial Reporting & Compliance:
Prepare and maintain accurate records for audits, compliance reporting, and financial reviews.
Reconcile student account balances with the general ledger.
Assist with federal and state financial aid disbursements and reporting.
Meal plan and housing management:
Collaborate with housing and campus dining services to assign and manage meal plans and housing charges.
Ensure proper application of housing and dining fees to student accounts.
Provide students with guidance on modifying meal plans or addressing housing-related billing issues.
Customer Service:
Serve as the primary point of contact for student financial inquiries, including payment plans, account balances, and billing concerns.
Provide guidance to students and families on tuition policies, payment options, and financial deadlines.
Handle sensitive financial information with discretion and confidentiality.
ID CARD and Access oversight:
Manage the issuance of student and staff ID cards, ensuring proper setup for meal plans and building access.
Oversee card access controls for campus buildings, coordinating updates as needed with facilities and IT departments.
Troubleshoot issues with ID card functionality, including lost or damaged cards.
*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Other Duties and Responsibilities:
Perform related duties as assigned by supervisor
Maintain compliance with all company policies and procedures
Supervisory Responsibilities:
None.
Typical Qualifications
Required Knowledge, Skills, and/or Abilities:
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Excellent computer proficiency (MS Office – Word, Excel and Outlook)
Excellent interpersonal and customer service skills.
Excellent customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
Demonstrated commitment to contribute to a safe work environment.
Education and/or Work Experience Requirements:
Bachelor degree preferred
High school diploma or equivalent required
Three or more years in student accounts or similar role required
Supplemental Information
Work Environment and/or Physical Demands:
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Conditions may require walking, stooping, climbing, pushing, pulling, heavy lifting (less than or equal to 50 pounds), high climbing, bending, working in awkward positions handling equipment and materials.
Must be able to lift and carry up to 50 lbs
Must be able to talk, listen and speak clearly on telephone
Prolonged periods of sitting at a desk and working on a computer.
The noise level in the work environment is usually low to moderate.
Required Training and Other Conditions of Employment:
Every employee at Thaddeus Stevens College will receive required trainings; additional training may be required by the department or position.
Website: https://www.stevenscollege.edu/
Start Date: 01/13/24
Application Deadline:
Application URL: https://www.schooljobs.com/careers/stevenscollege/jobs/4746200/student-accounts-specialist?pagetype=jobOpportunitiesJobs
How to Apply: Visit our application portal to apply today. https://www.schooljobs.com/careers/stevenscollege/helpandsupport/applicationguide#apply-for-a-job# has helpful tips on how to apply, checking your application status, and finding other jobs that may align with your interests.
Contact Information:
Heather Burky
Thaddeus Stevens College
750 E King Street
750 E King Street
Lancaster, PA 17602
(717) 391-6935
burky@stevenscollege.edu
